Rate & Cancellation Policy

BLACKWAZE

ALL RATES AND CONFIRMATIONS ARE SUBJECT TO AUDIT AFTER ORDER COMPLETION

At BLACKWAZE, we strive to provide our customers with the most accurate and transparent pricing for our exceptional transportation services. While we make every effort to estimate the costs associated with your order, please note that all rates and confirmations are subject to audit after the completion of your journey. This is to ensure that the final charges accurately reflect any additional expenses incurred during the trip.

Base Rate Exclusions

BASE RATE DOES NOT INCLUDE TOLLS, PARKING FEES, EXTRA STOPS, AND LOCAL TAXES.

In order to offer you the highest level of transparency, please note that our base pricing does not cover all aspects of your transportation needs. Your base rate does not include actual tolls, parking fees, extra stops, and local taxes. These additional charges will be added to your final bill as incurred to give you a complete and accurate experience.

Hourly Bookings

HOURLY JOBS ARE BILLED BY THE NUMBER OF HOURS YOU ORDERED THE VEHICLE FOR; EXTRA TIME IS BILLED IN FULL 1-HOUR INCREMENTS.

For hourly bookings, we bill based on the number of hours you initially reserved the vehicle for. If the service does not end at the agreed scheduled duration of the trip, extra time will be billed in full 1-hour increments. Additionally, extra kilometers may be charged if the travel distance exceeds the local city zone or the kilometers included in the hourly booking.

Minimum Hour Policy

MINIMUM POSTED NUMBER OF HOURS; IS ONLY THE MINIMUM NUMBER OF HOURS WE WILL ACCEPT AN ORDER FOR, NOT WHAT YOU WILL BE BILLED FOR.

The minimum posted number of hours serves as a guideline for accepting orders, ensuring that our fleet is efficiently utilised. However, it is important to note that the minimum posted number of hours is not necessarily the amount you will be billed for. You will be billed based on the actual duration of your trip, including any additional time beyond the minimum requirement.

Direct Transfer Grace Period

DIRECT TRANSFER (POINT TO POINT, AIRPORT RETURNS) ORDERS HAVE A 15 MINUTE GRACE PERIOD AT PICK-UP (EXCEPT AIRPORT ARRIVALS); IF YOU EXCEED THE GRACE PERIOD YOU WILL BE CHARGED IN 30 MINUTE INCREMENTS EQUAL TO STATED VEHICLE HOURLY RATE.

For direct transfer orders, such as point-to-point trips or airport returns, we offer a generous 15-minute grace period at pick-up, with the exception of airport arrivals. If you exceed this grace period, you will be charged in 30-minute increments at the stated vehicle's hourly rate. This ensures that our drivers are able to maintain a punctual schedule while accommodating any unforeseen delays that may arise.

Pricing Changes

PRICING IS SUBJECT TO CHANGE WITHOUT NOTICE.

We would like to inform our valued customers that pricing is subject to change without prior notice. While we strive to maintain consistency in our rates, factors such as fuel costs, external charges, and market conditions may necessitate occasional adjustments to our pricing structure. Rest assured, we will always provide you with clear and updated information regarding any changes to the cost of our services.

At BLACKWAZE, we value your satisfaction and aim to uphold the highest standards of professionalism and transparency. If you have any further questions or concerns about our pricing policies, please do not hesitate to reach out to our dedicated customer support team. We look forward to serving you and ensuring you have a safe and enjoyable travel experience.

BLACKWAZE

Credit Card Authorisation and Policies

By utilising Blackwaze and its wholly-owned subsidiaries, you expressly authorise your credit card/corporate account to be charged in accordance with our rates, policies, and terms. We strive to provide a seamless and reliable transportation service, and the following information outlines our policies pertaining to cancellations, changes, and additional charges:

Cancellations

• Cancellations for sedans and SUVs must be submitted via email and received 72 hours or more prior to the scheduled pickup time. Failure to meet this requirement will result in the application of a Cancellation Fee.
• For speciality vehicles, a cancellation fee will be applied if the cancellation occurs within 7 days of the scheduled trip. Clients must retain the email confirmation of cancellation as proof.
• Please note that inclement weather conditions or unexpected mechanical issues related to weather are beyond our control, and Blackwaze cannot be held responsible for resulting delays.
• Regarding airport arrivals and departure transfers, all cancellations must be received no less than 72 hours prior to the pickup time. For round-trip orders, each leg must be cancelled separately. In the event that there is no car or chauffeur available for your airport pickup, it is crucial that you contact our office before choosing an alternative mode of transportation. Failure to do so will result in the full amount for the trip being charged to your account.

Change Policy

Black Car Hub requires all changes to be communicated via email or online live chat. Please note that changes cannot be made directly with the drivers. Any changes to your reservation must be received at least 4 hours prior to the scheduled pickup time and are subject to availability. If a change cannot be accommodated and it results in a cancellation, you will be charged in full for the original order.

Additional Charges

Please be aware that you may notice additional charges on your reservation if it is placed after midnight. These charges are applicable to bookings made for an airport pickup with an arrival time after midnight, as well as reservations made between 12:00 AM and 4:30 AM EST.

Lastly, all deposits are non-refundable if the cancellation is made within 30 days of the reservation date.

Thank you for choosing Blackwaze. We value your business and remain committed to providing exceptional transportation services. If you have any further questions or require assistance, please do not hesitate to contact us:

By email: info@blackwaze.com