FAQ

Q: Are the rates and confirmations final or subject to change?

A: All rates and confirmations provided by BLACKWAZE are subject to audit after the completion of your journey. This ensures that the final charges accurately reflect any additional expenses incurred during the trip, such as actual tolls, parking fees, fuel charges, additional stops, and allocated time.

Q: How are hourly jobs billed?

A: Hourly jobs are billed based on the number of hours you initially reserved the vehicle for. Any additional time beyond the initial reservation is billed in half-hour increments, providing you with flexibility during your journey.

Q: What does the minimum posted number of hours represent?

A: The minimum posted number of hours indicates the minimum duration for which we accept orders, ensuring efficient fleet utilization. However, you will be billed based on the actual duration of your trip, which may exceed the minimum requirement.

Q: Is there a grace period for direct transfer orders?

A: Yes, direct transfer orders, excluding airport arrivals, have a 15-minute grace period at pick-up. If this grace period is exceeded, you will be charged in 30-minute increments at the stated vehicle's hourly rate.

Q: What is the grace period for airport pick-ups?

A: BLACKWAZE offers a grace period of 60 minutes after the flight's international arrival time for airport pick-ups. For domestic flights, the grace period is 30 minutes after the flight's arrival time.

Q: What happens if the grace period is exceeded for airport pick-ups?

A: If the grace period is exceeded for airport pick-ups, additional charges may apply. Please refer to our policies regarding direct transfer orders for information on charges incurred for exceeding the grace period.

Q: Can pricing change without notice?

A: Yes, pricing is subject to change without prior notice. Factors such as fuel costs, external charges, and market conditions may necessitate occasional adjustments to our pricing structure. Rest assured, we will always provide clear and updated information regarding any changes.

Q: What are the cancellation policies?

A: Cancellations for sedans and SUVs must be submitted via email at least 72 hours prior to the scheduled pickup time to avoid a Cancellation Fee. Speciality vehicles require cancellation at least 7 days in advance. For airport transfers, cancellations must be received no less than 72 hours prior to the pickup time.

Q: How can changes to reservations be made?

A: All changes to reservations must be communicated via email or online live chat at least 4 hours before the scheduled pickup time. Changes cannot be made directly with the drivers and are subject to availability.

Q: Are there any additional charges to be aware of?

A: Additional charges may apply to reservations made after midnight or for airport pickups with arrival times after midnight. Additionally, deposits are non-refundable if the cancellation is made within 30 days of the reservation date.

For further assistance or inquiries, please contact us at info@blackwaze.com. We are dedicated to providing exceptional transportation services and ensuring your satisfaction.