1. Information We Collect

When you use our services, we may collect the following personal data:

• Booking information – pick-up and drop-off addresses, travel times, preferences
• Identity details – full name, company name, phone number, email address
• Payment details – processed securely by third-party providers (e.g., Stripe); we do not store full credit card numbers
• Account data – if you register with us for faster bookings
• Technical information – IP address, browser type, device details, cookies (only with consent)

2. How We Use Your Data

We process your personal data only for legitimate purposes, including:

• Confirming and managing reservations
• Providing luxury chauffeur services worldwide
• Issuing invoices and processing secure payments
• Sending booking confirmations, updates, and essential service messages
• Enhancing and personalizing your customer experience
• Complying with legal, tax, and regulatory obligations

To exercise these rights, contact us at: 📧 info@blackwaze.com

3. Legal Basis for Processing

BLACKWAZE™ processes personal data based on:

• Contractual necessity – to provide services you book with us
• Legal obligations – compliance with financial, tax, or fraud prevention laws
• Legitimate interests – service improvement, fraud detection, client support
• Consent – for optional marketing communications and cookies

4. Cookies & Tracking

Our website uses cookies to improve functionality and enhance user experience.

• Essential cookies – required for website functionality
• Analytics/marketing cookies – only enabled with your consent through our cookie banner

You may manage your preferences or withdraw consent at any time.

5. Data Retention & Security

Personal data is kept only as long as necessary to fulfill the purposes stated above or to comply with legal obligations. We apply strong encryption, secure storage, and restricted access to safeguard all data. Payment data is handled exclusively by PCI-DSS compliant providers (e.g., Stripe).

6. Sharing of Data

We may share your personal data with:

• Chauffeur partners and affiliates to fulfill bookings globally
• Trusted service providers (IT hosting, booking systems, payment processors)
• Legal authorities if required to comply with law

Every third party we work with is bound by Data Processing Agreements (DPAs) to ensure GDPR compliance.

7. International Data Transfers

Since BLACKWAZE™ operates globally, personal data may be transferred outside the EU/EEA. Such transfers are made only where adequate safeguards are in place, including:

• Standard Contractual Clauses (SCCs), or
• Adequacy decisions recognized by the European Commission

8. Your GDPR Rights

As a data subject, you have the following rights:

• Access – request a copy of your personal data
• Correction – update inaccurate or incomplete data
• Erasure – request deletion of your data (“right to be forgotten”)
• Restriction – limit how we process your data
• Portability – request transfer of your data to another provider
• Objection – opt out of certain processing activities
• Withdraw consent – at any time for cookies or marketing

To exercise these rights, contact us at: 📧 privacy@blackwaze.com

9. Data Breach Procedure

In the unlikely event of a personal data breach, BLACKWAZE™ will:

• Notify affected individuals promptly if required under GDPR
• Report the incident to the relevant supervisory authority without undue delay

10. Updates to This Policy

We may update this Privacy Policy from time to time. All updates will be posted on this page with a new “Last Updated” date.